At Violet Magazine, we strive to uphold the highest standards of journalism and content creation. We value the trust of our readers and are committed to addressing concerns and complaints in a transparent and accountable manner. This Editorial Complaints Policy outlines the procedures for handling complaints about our editorial content published on https://violet-magazine.com.
How to Make a Complaint
If you believe that our content violates journalistic standards, contains inaccuracies, or raises concerns about ethics, we encourage you to follow these steps:
Contact Us
- Email us at [email protected] with the subject line “Editorial Complaint.”
- Clearly outline the nature of your complaint, specifying the article, date of publication, and the aspect of the content you find problematic.
Provide Details
- Clearly state the specific details of your complaint, including any inaccuracies or concerns. The more information you provide, the better we can investigate the issue.
Include Supporting Evidence
- If possible, include any supporting evidence, such as links to reliable sources or relevant information that helps us understand your perspective.
Your Contact Information
- Include your name and contact information in case we need further clarification or details regarding your complaint.
What Happens Next
Acknowledgment
- Upon receiving your complaint, we will send you an acknowledgment email within [X] working days to confirm that we have received your complaint.
Investigation
- Our editorial team will conduct a thorough investigation into the issues raised in your complaint. This may involve reviewing the content in question, consulting relevant sources, and assessing the validity of your concerns.
Resolution
- Once the investigation is complete, we will communicate our findings to you. If your complaint is upheld, we will take appropriate corrective action, such as issuing corrections, clarifications, or retractions.
Feedback
- We welcome feedback on our handling of complaints. If you are dissatisfied with our response, you have the right to escalate your complaint to the Independent Press Standards Organisation (IPSO).
IPSO Contact Information
If you remain unsatisfied with the resolution provided by Violet Magazine, you have the option to escalate your complaint to IPSO, the independent regulator for the UK’s magazine and newspaper industry.
Independent Press Standards Organisation (IPSO) Gate House 1 Farringdon Street London EC4M 7LG
Email: [email protected] Phone: 0300 123 2220
Commitment to Improvement
Violet Magazine is committed to continuous improvement and learning from feedback. Your complaints contribute to our ongoing efforts to maintain high editorial standards and provide reliable information to our readers.